Terms Conditions

Any sales made by Surgical supplies Ltd to you will be subject to the following terms which will take precedence over any terms stated by you when placing an order. Placement of orders, acceptance of delivery or making a payment by you or a representative of your Company will be deemed as acceptance of these terms. Surgical Supplies Ltd may vary these terms at any time with prior notice.

Ordering

Please note: We do not allow picks up from Surgical Supplies.

Orders for goods may be placed via our electronic ordering system on our website: www.surgicalsupplies.co.nz. These orders require electronic payment on completion of the order or may be charged to your account (Registered Customers only). Placing an order on-line will not show any items on backorder which means payment can be made for a complete order including back ordered items. In this situation, the customer can await delivery of the back ordered item or contact Surgical Supplies Ltd to cancel the back ordered item and receive a refund.

All other orders can be made either by phone on (09) 421 1566 or emailed to customerservice@surgicalsupplies.co.nz 

Minimum ordering quantities are as defined by the selling unit of measure e.g. each, pack, box etc. Products are purchased in multiples of this quantity. Surgical Supplies Ltd may, at their discretion, refuse to accept orders if the Account is in arrears or there is any other unresolved dispute between the two parties.

All orders placed on our online system will attract a courier charge. No courier charges are levied on backorders.

Surgical Supplies does not ship internationally.

Pricing

Will be as quoted in writing or as per our current Price Catalogue published in hard copy or on the Surgical Supplies Ltd website. All pricing excludes GST and may be subject to alteration without notice. Orders placed are accepted on the basis that they will be charged at the price effective at the time of ordering.

Dispatch

Goods that are in stock are normally dispatched within two working days. Deliveries will be made by courier designated by Surgical Supplies Ltd. Surgical Supplies Ltd is not liable for any failure to comply with the urgent deadlines if the failure arises out of any circumstances beyond their reasonable control. Risk of damage to or loss of the goods passes to the buyer on delivery.

Proof of Delivery

Signature of recipient on Surgical Supplies Ltd authorised carriers schedule will constitute receipt of total consignment. Any dispute regarding the accuracy of the contents or condition of the delivery must be lodged by the Buyer / Recipient within two working days of receipt. This includes insufficient expiry dates.

Return of Goods

Surgical Supplies Ltd undertakes all the implied guarantees set out in the Consumer Guarantees Act 1993. However, the Consumer Guarantees Act 1993 will not apply where the Buyer acquires the goods for the purposes of a business. Where the reason for return of goods lies with the Buyer and not due to Surgical Supplies Ltd failure to provide the required goods or services, prior approval for goods returned for credit must be sought from Surgical Supplies Ltd. All courier fees associated with goods returned due to Buyer reasons are the responsibility and cost of the Buyer. These goods will only be accepted for credit if they are in original unopened packaging and in a resalable condition (including expiration dates). They must also be accompanied by a copy of the packing slip / invoice. Goods to be returned must be notified to Surgical Supplies Ltd within fourteen days of receipt. Surgical Supplies Ltd reserves the right to charge the Buyer a re-stocking fee of 25% of the value of the goods returned (exclusive of GST).

Payment

Customers on Cash Sales terms are required to make payment on ordering. Customers who are given 7 days payment terms will be required to make payment within this time period. Customers accepted as Credit Account Holders will make payment for the goods purchased on the 20th of the month following invoice date. Unless prior arrangements have been approved, a late payment fee of 5% of the outstanding amount will become payable monthly in addition to the monies owing. This will take effect from the first day of the month following the date on which the payment was due and will continue to aggregate on a monthly basis until full payment is made.

Customer requests for copies of account invoices will incur a fee of $20 per individual invoice.

Where outstanding debts that Surgical Supplies Ltd have been unable to recover are passed to a Debt Collection Agency, all fees incurred in this process will be charged to the Customer. Surgical Supplies Ltd reserves the right to impose a credit limit at any time on the Buyer’s account with effect from the date that it notifies the Buyer accordingly.

Risk and Ownership

Ownership of the goods sold remains with Surgical Supplies Ltd and will not pass to the Buyer until all the amounts owing in respect of the goods is paid to Surgical Supplies Ltd and any other specified obligations in respect of the goods have been met. Until such time as the payment for goods purchased has been made, the Buyer undertakes to hold the goods as agent for Surgical Supplies Ltd in such a manner as they are clearly identifiable as the property of Surgical Supplies Ltd. If payment for the goods received is not made within the required period, Surgical Supplies Ltd, or it’s appointed agents reserves the right to require the Buyer to return the goods forthwith. In the case where the goods have been on sold - the Buyer agrees for purposes of Section 36 of the personal Property Securities Act to the above Retention of Title Clauses creating a Purchase Money Security Interest in all goods sold to you while those goods still remain Surgical Supplies Ltd title until fully paid. The Buyer agrees to further waive the right to receive a verification statement for the purposes of S.148 of the Act.

Supplier Terms & Conditions

Shelf Life Requirement: Suppliers must ensure that all supplied goods have a minimum shelf life of 18 months from the date of delivery.

Product Quality: Suppliers are responsible for providing goods that meet industry standards and regulations, ensuring they are of satisfactory quality, fit for purpose, and free from defects.

Expiration Dates: Suppliers must clearly label each product with the expiration date, ensuring products are received with adequate shelf life upon delivery.

Notification of Short Shelf Life: In the even that product’s shelf life falls below the required 18 months threshold, suppliers must promptly notify Surgical Supplies Limited and provide alternative solutions or replacements.

Liability: Suppliers shall be liable for any damages, losses, or liabilities arising from the supply of goods with inadequate shelf life, including but not limited to customer dissatisfaction, product recalls or legal consequences.

Termination: Failure to adhere to shelf life requirement may result in termination of the supplier agreement and removal of the supplier’s products.